FAQs
You can easily change all elements of your subscription by logging into the subscription portal. The link can be found in your subscription confirmation email or by clicking here. In the portal you can change the frequency of your delivery, change the products, modify the next delivery date and cancel your subscription.
If you have a subscription with us, we’ll send you an email reminder 2 days before your next order is due to be processed. This gives you a chance to make any changes, skip a delivery, or get in touch with us if needed. These reminders are automatically sent via our subscription platform, Recharge.
Once a subscription order has been processed and sent to our warehouse, we’re unfortunately unable to cancel it, as fulfilment begins immediately to get your order to you as quickly as possible.
We place a scoop in the containers of all of our powder products during the manufacuring process. Sometimes the scoop can sink to the bottom of the container during delivery. We recommend using a fork to locate the scoop.